Delivery, Returns and Maintenance of purchased jewelry
Preparation of your order is done with utmost care and will be shipped in the shortest possible time.
Our jewelries are packed in a linen bag wrapped in a box that ensures that it can be safely transported to destination.
Depending on the size of the shipment, we ship orders in Lettre Max or Colissimo formula of La Poste, the French Postal System.
Orders shipment takes place during weekdays 24 hours after order confirmation and will be delivered in 2-3 days in France and 3-5 days in the rest of Europe. Delivery to other continents will take place within 5-8 days at a cost of 15€.
You will receive an email with shipment information details including the shipment tracking number enabling you to track you shipment on La Poste website <<http://laposte.fr>>.
If an ordered item does not meet your expectation, you can return it with no questions asked within 8 days from the date of delivery. The reimbursement will be made to your credit/debit card account under the following conditions:
- The jewelry must be in its original condition.
- The jewelry should not have been used.
- The jewelry must be sent in its original shipment box, with copy of the invoice.
If the above conditions are not met, the jewelry will be returned to you and you will bear the shipment cost.
To ensure a smooth processing of the returns and prompt reimbursement, please send an email at email@example.com. to get detailed instructions on how to return items.
The cost of shipping the returned items is borne by the client.
Returned article(s) should be sent to the following address:
1, rue du docteur Maurice Bertrand
We take pride in making sure that our clients are satisfied with the products purchased from us. We will do all we can to make this experience an enjoyable one.
Rock Around My Neck Jewelery are designed, individually hand made and in small quantities. Each jewelry is unique. Because of the hand-crafting of the jewelries, there could be cases where there be little irregularities in spite of the attention and quality control devoted to the hand-crafting process.
Rock Around My Neck jewelries including their enamelling can be hand washed with soapy water. The metallic part of the jewelry can be cleaned with a soft metal cleaning product. Please make sure that the metal product does not touch the enamelling.
To ensure that your jewelry lasts its expected normal life, we recommend that:
It be stored individually away from humidity in its case.
It is not exposed to prolonged contact with water.
There is no contact with perfumes and other cosmetic products.
Jewelry is not worn while exercising physical activity.